General Questions

• What is CEP©, and who is it for?

  The Community Engagement Platform (CEP©) is designed to uplift communities and help individuals unlock their potential through accessible learning and meaningful opportunities. It is tailored to support skills development and social impact by providing a central hub where users can access educational content, engage with local projects, and connect opportunity seekers with employment opportunities that drive positive change.

• How do I register as an Organisation, funder, or Opportunity Seeker?

  To register, navigate to the registration page. During the registration process, you will be prompted to select the type of profile that best fits you—Organisation, funder, or Opportunity Seeker. Simply choose the appropriate option and complete the registration form.

• Is there a cost to use the platform?

  No, CEP© is completely free to use. However, you will need internet access to interact with the platform.

• How do I log in to my account?

  To log in, go to the sign-in page, enter your registered email address and password, and you’ll gain access to the platform.

• What should I do if I forget my password?

  If you forget your password, go to the sign-in page and click on the “Reset Password” option. You will be redirected to a page where you can enter your registered email address. After submitting your email, you will receive a link via email to reset your password.

• Can I access CEP© on mobile devices?

  Yes, CEP© is fully mobile-friendly and can be accessed seamlessly on smartphones and tablets.

Organisation Profile & Fundraising

• How do I create an Organisation profile on CEP©?

  To create an Organisation profile, navigate to the registration page. During registration, select the "Organisation" profile type and complete the required information to set up your profile.

• What information should I include in my profile?
  • Organisation name
  • Type of organisation
  • Registration number
  • Website URL
  • Objective and purpose of organisation
  • Product or service offering
  • Director/ Manager Name
• Can I update or edit my organisation's profile after registration?

  Yes, you can update or edit your organisation's profile at any time. Simply navigate to the "Profile" section on the platform, where you can make changes to your profile details as needed.

• How do I showcase my initiatives to attract funders?

  CEP© provides multiple ways to highlight your initiatives:

  • Organisation's Section: This section displays all organisations or enterprises, including NGOs, allowing potential funders to view your profile and learn about your work.
  • Projects Section: Use this section to showcase specific initiatives your organisation is working on. Funders can browse and explore your posted projects to better understand your impact.
• What types of funding opportunities are available on CEP©?

  The platform supports a wide range of funding categories, including:

  • Health
  • Environmental Initiatives
  • Climate Change
  • Gender-Based Violence (GBV)
  • Education
  • Skills Development
  • Advocacy
  • HIV/AIDS Awareness
  • Gender Equality
  • Research
  • Bursaries
  • Human Rights
  • Poverty Alleviation
  • Water and Sanitation
  • Agriculture and Food Security
• How do I connect with potential funders?

  By completing your organisation's profile and providing comprehensive details about your organisation's impactful work, funders will be able to view your profile and are more likely to connect with you. Please note that organisations cannot directly approach funders on the CEP© platform.

• How do I track funder engagement with my profile?

  Does not yet exist on the platform

• What happens after a funder expresses interest in my organisation?

  When a funder expresses interest in your organisation, the process involves coordination with Siyakha representatives. Once the funder deposits funds into the designated Siyakha Impact Trust account, a 5% commission is deducted, and the remaining funds are distributed to support the selected social cause or project.

• Can organisations apply for opportunities that are posted on the platform?

  No, organisations cannot apply for job seeker requests or opportunities.

• What access do organisations have to the Document Library?

  Organisations can download and view documents uploaded to the platform.

• What access do organisations have to the Campus?

  Organisations can take courses available on the platform to enhance their skills and knowledge.

Funders & Investments

• How can I register as a funder on CEP©?

  To register as a funder, navigate to the registration page. During the registration process, select the "Donor/Funder" profile type and complete the required fields to create your account.

• How do I search for NGOs that align with my funding priorities?

  CEP© provides a comprehensive search feature in the organisations section. You can sort and filter organisations based on their objectives, focus areas, or the type of organisation, making it easy to find organisations that align with your funding priorities.

• Can I filter organisations by sector, location, or impact area?

  Yes, by location and impact area (these are the categories).

• How do I initiate contact with an organisation?

  Once you find an organisation you are interested in, you can view their profile to access contact details. You can communicate with them directly via email or phone, as provided on the platform.

• What kind of due diligence does CEP© perform on organisations?

  CEP© conducts a thorough screening process for all organisations to verify and validate their information. This ensures that only credible and legitimate organisations are showcased on the platform, enhancing trust and transparency for potential funders and partners.

• Is there a way to track the impact of my investment?

  Once a funder has invested in an organisation or initiative, Siyakha will monitor the project's progress, assess its impact, and provide the funder with a comprehensive impact report.

• What access do corporate customers/donor funders have to the Campus?

  They can take courses available on the platform to enhance their knowledge and skills.

• What can corporate customers/donor funders access in the Document Library?

  They can download documents uploaded to the platform for reference or use.

• What can corporate customers/donor funders access in the Projects section?
  • View all approved projects.
  • Donate to projects.
  • Communicate with the Organisations running the projects.
• What can corporate customers/donor funders do in the CTA section?

  Funders can publish a Call to Action (CTA) inviting organisations that meet their criteria to apply for funding.

Opportunity Seekers & Job Opportunities

• How do I create an Opportunity Seeker profile?

  To create an Opportunity Seeker profile, navigate to the registration page. During registration, select the "Opportunity Seeker" profile type and complete the required fields to set up your profile.

• How do I find jobs or volunteering opportunities on CEP©?

  CEP© features a dedicated Opportunities section where you can search, filter, and explore various opportunities, including volunteer roles and job openings. Simply use the search and filter tools to find the opportunities that best suit your interests and skills.

• Can I apply for multiple opportunities at once?

  Yes, you can apply to as many opportunities as you wish. There is no limit to the number of applications you can submit.

• What kind of organisations post job openings on CEP©?

  Various organisations and enterprises including NGOs, nonprofits, social enterprises, and other mission-driven entities that are focused on creating positive social impact.

• What access do opportunity seekers have to the Document Library?

  View and download uploaded documents.

• How do I track my job applications?

  Your dashboard allows you to monitor your interactions with the platform. From there, you can view the status of your job or opportunity applications, keeping you informed about any updates or progress.

• What can Opportunity Seekers access in the Projects section?

  View approved projects

  Opportunity Seekers cannot:

  • See the status of projects
  • Access the "Fund Now" button
  • Create projects
• Can Opportunity Seekers update their profile?

  Yes, Opportunity Seekers can manage their profile by adding or updating their profile picture and other personal details.

• Can Opportunity Seekers create or manage Organisation profiles?

  No, Opportunity Seekers cannot create or manage Organisation profiles. They can only interact with existing profiles as outlined above.

• What is included in the Opportunity Seeker profile's access to the Campus?

  Opportunity Seekers have full access to the Campus, allowing them to enroll in courses, participate in assessments, and access learning resources.

Technical & Support Issues

• What should I do if I experience technical issues on CEP©?

  If you encounter technical issues, please email support@cep.africa, and our support team will address your query as quickly as possible.

• How do I report inaccurate or misleading information on an Organisation's profile?

  To report inaccurate or misleading information on an Organisation's profile, contact support@cep.africa and provide details about the issue. Our team will investigate and take the necessary actions.

• How do I delete or deactivate my account?

  To delete or deactivate your account, please email support@cep.africa with your request. Our team will assist you with the process.

• Who can I contact for additional support?

  For any additional support or general queries, please email info@cep.africa, and our team will be happy to assist you.